FAQs
Does my room receive a daily cleaning?
Your room will be clean as a whistle when you arrive, but does not receive a cleaning daily while you stay at the hotel. If any extraordinary circumstances arise, we will be happy to assist.
How do I check in/ get in my room?
We are not your typical hotel. We’ll email you a unique code that will give you access to the building and your room. There will not be an employee on-site to check in/out with. However, we are just a phone call, text or email away. If you need anything during your stay, please reach out at anytime.
If I arrive early can I store my bags?
Yes! We have luggage lockers in our lobby that guests can use before and after their check in/out. There are instructions on how to use the lockers in the lobby.
Can I check in early or check out late?
Check in is at 4:00pm and check out is at 10:30am. If you are in town before check in, we encourage you to put your luggage in our storage lockers, grab a cup of coffee and start exploring the city until 4:00pm. If you still need to enter your room before check in or stay past check out, please request this upon booking and we will let you know if we can help. Because we are a boutique business all of our early/late check ins/outs are given on a first come first serve basis so not all requests will be approved.
What is the cancellation policy?
To receive a full refund, you must cancel 30 days before your arrival date. If you cancel 29-14 days before arrival, you can receive 50% of the reservation total back. If you cancel with less than 14 days before arrival, your reservation is non-refundable. Refunds will not be given for events that are out of our control. Refunds will not be given for guests that do not like their room lay out. Please read room details before booking. Event/holiday reservations are non-refundable.
*Our cancellation policy for large group bookings is different from our standard cancellation policy (depending on the # of rooms you book). If you are interested in booking multiple rooms and need more information, please email manager@russellnashville.com.
Where is The Russell located?
819 Russell St. Nashville TN 37206. We are located in the historic neighborhood of East Nashville. We are one mile from Nissan Stadium (home of the Tennessee Titans and CMA Fest) and 1.7 miles from all the action on Broadway! We’re a 5 minute walk to Five Points which has some of the best local restaurants, coffee shops, concert venues, and boutique shops in town. You’ll feel like a true local when you stay with us.
What is the Nightly Rate?
Each of our rooms are unique, from their bold coloring and layout to how many they can sleep. Because of this, we do not have a standard average nightly rate. If you would like information on the nightly rate or what’s available for your travel dates, you can easily find that by clicking Book Now on the website and entering in your dates. If you still have questions after clicking Book Now, feel free to email us! manager@russellnashville.com
Does The Russell have an elevator?
The Russell does not contain an elevator for guest use, however guests may use the dumbwaiter to send luggage up to the floor they are staying on if they do not wish to carry it up the stairs.
Where do I park? Is it free?
There is a parking lot across the street exclusive for guests of The Russell. Each room booked is allotted one FREE parking space. Upon booking please enter the license plate number, color, make and model of your car into your booking form so we can register your car for the dates you will be in town. If you do not have your vehicle information at the time of booking for any reason or are bringing a rental car, please note that you are bringing a car in the booking form but do not have the car information yet and get the info to us (via text or email) as soon as you have it. Cars that are not registered before arrival will be towed.
Where do I tell my rideshare driver to drop me off?
If you plan on being dropped off at The Russell, please have your driver drop you off in the parking lot directly across the street from our building located at 901 Russell St, Nashville, TN 37206. We can not impede the flow of traffic in the neighborhood we are in.
Does The Russell have a bar or restaurant?
The Russell does not have a bar or restaurant on site. We are 1-3 blocks from tons of local bars, restaurants, breweries, shops, and music venues so we encourage our guests to get out and explore the city instead of eating/drinking at a hotel. (We do have complimentary coffee in the lobby and complimentary snacks, coffee and water in every guest room!)
Do you have any recommendations for things to do in Nashville?
Make sure to check out our explore page to get a copy of our Nashville guidebook with all of our favorite spots around the city emailed to you! There is a printed copy in every room as well!
Can I bring my pet?
No. We love pets but want to respect our guests with allergies so we ask that you would please leave them at home this time. If you have a service dog, you must send in documentation upon booking your stay.
What makes The Russell different?
At The Russell you’ll experience Nashville like a local. You will receive a unique door code to access the building and your room. There will not be any employees on site to check in/out with. We will serve as your homebase while you explore everything Nashville has to offer with all the information you need communicated over email. We also believe that once you stay with us you are a part of The Russell family and Nashville community. Because of that, a portion of every booking goes directly to organizations that help people experiencing homelessness. Your stay with us will help someone in need. Make sure to check out our Giving Back page for more information.
Quiet Hours?
Quiet hours for the rooms and the lobby are from 10:00pm – 8:00am. There are always other guests in the building (many in town for business) so please refrain from being too loud, yelling, playing loud music, etc. between those times. We want The Russell to be enjoyable for everyone!
Lobby Rules
The Russell has some incredible common spaces like our podcast room, photo booth, beautiful lobby, etc. that we’re sure you’ll want to enjoy and share with everyone! However, because we are located in a neighborhood we can not host any events or gatherings in the lobby for anyone but our guests. You may still have friends come and visit you but please do not bring any more than 4 guests at a time. Also, please make sure to respect our quiet hours and other guests while using these spaces.
Podcast Room
This space can serve as a work space or a podcast studio as it’s completely soundproofed. We have microphones and other equipment available for use. If you would like to use our equipment, please email us for scheduling.
Photo Booth
We have our very own SmileBooth! Please feel free to use it and post to your socials with the hashtag #russellnashville and tag us @russellnashville. We love seeing our guests enjoy Nashville and would love to repost y’all’s beautiful faces and the fun you’re having!